Return and Exchange Polic

Last Updated:08.15.24

We value every customer’s shopping experience and hope you are satisfied with the products purchased from e-motorcyc. If you are not satisfied with your purchase or find any issues with the product during shipping, please follow the policy below to request a return or exchange.

1. Eligibility for Returns and Exchanges

You can request a return or exchange within the same day after receiving the product, subject to the following conditions:

  • The product has not been used and is in its original packaging (including all tags, accessories, and manuals).
  • The product is not damaged or altered, and any issues are not due to improper use.
  • The product is a standard stock item (custom or personalized items are not eligible for return or exchange).

2. Return and Exchange Process

  1. Contact Customer Service: Please contact our customer service team via email or phone, providing your order number, purchase date, product details, and reason for return or exchange. Our team will get back to you as soon as possible after receiving your request.

  2. Return/Exchange Confirmation:Our customer service team will review your return/exchange request and confirm whether the product is eligible for return or exchange. Once confirmed, you will receive further instructions for the return or exchange process.

  3. Return the Product: Please return the product to us as per our instructions. Ensure that you use a tracked and insured shipping method to prevent loss or damage during transit. Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

  4. Inspection and Processing: Once we receive the returned product, it will be inspected to confirm its condition. Upon approval, we will process your refund or exchange request within [7-14] business days. Refunds will be issued to your original payment method.

3. Return Shipping and Related Costs

Unless the return is due to a defect or error, the customer is responsible for return shipping costs and related fees. If the product is defective or incorrectly shipped, we will cover the return shipping costs and process an exchange or full refund upon receipt of the product.

4. Exchange Policy

If you need to exchange a product, you can choose to exchange it for the same model or another item of equal value. The exchange item will be shipped once we receive the returned product and confirm its condition. If the selected item is priced higher than the original purchase, you will need to pay the difference; if it is priced lower, we will refund the difference.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or personalized items
  • Items on special promotion or clearance
  • Gift cards

6. Additional Notes

  • International Returns: Due to the complexity of cross-border logistics, international returns may take longer to process. Please contact our customer service team before returning an item for detailed return instructions.

  • Duties and Taxes: Any duties or taxes incurred during the return process are the responsibility of the customer. Please note that import duties and taxes paid are non-refundable.

7. Contact Us

If you have any questions about our return and exchange policy or need further information, please contact us at:

Email: [Your Email Address]Phone: [Your Phone Number]Mailing Address: [Your Company Address] contacts-us